Ordering Information

How to Order

1. Use your mouse to highlight your choice of category.
2. Click on the sub category you require.
3. Scroll down the page to see the range of goods, using previous and next at the top and bottom of the page to move through pages.
4. When you find a product you may like to purchase, click on the more info text.
5. Set the quantity as appropriate if more than one is required and click the ADD button beside the product.
6. You require a User ID to purchase from party shoppers which will be requested as a result of pressing the ADD button.
7. If you have not shopped with us before then click the free registration text and fill in the form. This also provides space for an alternative delivery/shipping address. You will then be able to proceed to the shopping basket.
8. If you wish to continue shopping click the continue shopping button, this will return you to the catalogue and you may continue adding products to your basket.
9. Once you have concluded your shopping you should click the order now button and this will begin processing the order. You may also specify a new shipping/delivery address at this point.

You may, if you desire, pay in one of the following ways:

1. Telephone: Please call us on 01483 576262.
2. Fax: Fax your order to 01483 569739.
3. Online: Party Shoppers uses WorldPay to process your credit card securely on-line.

The following credit/debit cards are accepted by us:

Cash payments are not acceptable. All prices displayed on this site are in Pounds Sterling. Goods must be returned to the address above. Goods will only be refunded if they are UNDAMAGED and in their ORIGINAL packaging. They must also be returned within 28 days at your expense, with the original order form. This will facilitate the speedy return of your funds. If however the goods are proven to be faulty we will be happy to refund the cost of returning the goods to us as well as providing a refund or replacement (your choice), of the item . Please advise us of any fault you may unfortunately have found ASAP, along with a receipt for your postal charges, and include a brief description of the fault within the package. This does not affect your statutory rights.

Returns Policy - Cancellation Of Order

All goods purchased from Partyshoppers.co.uk may be returned for refund within 7 working days from receipt of goods*.

Goods for return must be received back in their original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our premises.

We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

Please note that you or your carrier are responsible for any returned goods until they reach our premises. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

NB. We regret that outbound shipping, packing and insurance cannot be refunded.

We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our premise. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Please return the goods to the address on the top of your receipt/invoice.

DO NOT FORGET to include your name and full original order details.

Any returned goods that we receive which are outside of this Returns Policy will not be refunded. A reason for this decision will be provided. We are happy to re-ship items back to you but the cost would have to be met by you.

Please note that we are aware that on occasion if goods are purchased in advance for a present or delivered while on holiday, the 7 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:

• Should you wish to cancel the contract between 7 working days and 30 calendar days from receipt of goods, we will be happy to accept the item(s) back with refund of the goods to the value of 70% of the purchase price (excluding shipping)
• Should an item be returned and received after 30 calendar days, we will have no obligation to refund. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs

N.B. Please note that Partyshopper purchases made directly instore at the Guildford premises are subject to a different returns policy. Details are fully available instore. This does not affect your statutory rights.

^*"7 working days from receipt of goods" shall be defined as 7 working days after the date of signature of receipt of goods

Returns Policy - Faulty Goods

Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you. You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier.

Before sending the parcel back to us, please contact us on 01483 576262 or by email on info@partyshoppers.co.uk. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include these details with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally note:

1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.
2. Please return the goods to the address on the top of your receipt/invoice including your name and order details. Any returned items not including such information may well be delayed.
3. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Partyshoppers Limited.

Product Guarantee

All of our products come with our 30 day guarantee where you may return faulty goods for exchange or refund of original purchase price. This does not effect your Statutory Rights.

About Us

Partyshoppers.co.uk is the online sales website of Partyshoppers Limited, a company registered in England, number 4739488.
Registered address: Courtyard House, Mill Lane, Godalming, GU7 1EY, United Kingdom